When you park at Melbourne Airport to pick someone up you have a couple of options; the Melbourne Airport Wait Zone, which is free, but you have to contend with the 'Public pick up' which, while free will test your patience quite a bit.

Through the trees, the front of Melbourne Airport

The next realistic option is "Terminal parking" which is the car park located opposite the airport terminal. I've parked here on a number of occasions when picking my dad up from the airport.

The occasion before I parked in the wait zone parking I did just so, parking in the Terminal parking. I discovered that you could pre-pay parking to save some money. (Something I was not aware of prior to that.)

On this occasion I did pre-pay, you get a QR code to scan upon entry and exit, at least that is how it is meant to work in theory.

In order to book the parking you need to state a time that you're going to arrive and depart, the latter is easy enough; time of flight arrival plus 40 minutes in case of problems.

Time of arrival, in theory is also easy enough; travel time plus 25 minutes. Because Melbourne traffic is so variable sometimes an accident or incident can quickly add up to mean that you're not going to arrive at your destination at the right time.

So I'd set my arrival time for 2:30 pm.

But due to the traffic not being terrible I actually arrived near the airport at 2:00 pm, I knew (because I read the T&Cs) that there was 15 minute leeway for entry, so I went for a drive past the airport. (This 15 minute leeway window applies to booking of under 4 hours according to their T&Cs, over 4 hours and you get a 2 hour window)

However, in writing this post up I looked through their FAQ at the bottom of the 'Parking refunds' page which states that you can arrive 2 hours before your booked entry time and not incur a fee.

As I'd arrived early, and not wishing to incur a fee, I instead drove past the airport parking turn off, driving past the airport and heading for Sunbury on the Tullamarine Freeway. Then I did a U-turn at the Oaklands Road roundabout, that's also where the aircraft viewing area is for runway 16. In hindsight I should've just parked up there and watched the planes come in.

I did the U-turn and drove back, turning off at the exit that's simply labelled as "Airport", which takes you past what I'd assume to be the aircraft fuel storage, and around and under the Tullamarine Freeway, pushing you out near the BP and Maccas at the exit of the airport.

I drove up to the entrance to the Terminal car park entrance and scanned my QR code to enter the car park, a little awkward to get your phone under the scanner on the parking machine. But easy enough, to enter, exiting would be another thing however...

Entrance 1 & Ticket Machines

Entrance 2 & Ticket Machines

Both Entrances

I elected to go up to Level 3 - the roof, or up to there and then more parking atop that, as in the past that's where people haven't parked, and therefore was easier to park.

Nope, not this time, it was quite full.

At first I thought it was just that there was building work going on that was using up spaces in the car park. You reach level 3 by going up the circular ramps on the side of the car park (that is if you enter from Arrival Drive).

I ended up parking in Level 3, section L, with a pleasant view out south east out of the car park. It's under cover of the second part of the muli-storey car park.

First thing I needed to find were toilets, of which there are few within the car park itself, I did briefly consult the National Public Toilet Map app, but it wasn't helpful. I headed towards the terminal, but found that the car park does have toilet facilities. They're located on the ground level. They are functional, but not big, one male, one female and a disabled toilet and each door just goes straight into the toilet, so it's a combo toilet, sink and Dyson airblade dryer.

The men's toilet (as they tend to do) smelt of urine, so unsure how often they're cleaned. These car park toilets certainly had an air of being less cared for than those within the terminal building itself.

Having relieved my bladder I went back up to level 3 to time how long it takes to walk from the lifts to the edge of the terminal car park, where I'd parked. Because my dad loves to complain and I knew he'd find any opportunity to complain about stuff. So I set a timer and set about walking back to my car to check how long it would take.

2 minutes 30 seconds.

The car park spaces are of a decent size, especially if you park next to a support column where there is extra room on one side of the space.

But even if you're driving a large American-style pick up truck, they will still fit relatively well.

All that I saw were reversed in, which I used to do when I had my Ford Ranger, as it's the most effective way to get the vehicle into a tight spot and fit it properly.

On Level 2 of the car park there is "Premium" and Valet parking, where the car park appears to have been renovated, with paint on the concrete and a more fancy walk way painted blue that is separated from the road with barriers.

Level 2

Premium walkway fenced off

Premium pickup

Premium walkway

After waiting around for about and hour and a half or so until dad's flight landed, it was time to exit. I had my phone and the QR code held on it ready to scan at the exit and the screen said "Ticket Not Valid". I tried again, and again and then it said I needed to pay a further $30.

Which means essentially I had paid twice and it ended up costing me about the same as I would have paid had I just rocked up and paid to get in.

Immediately upon returning home I submitted a refund request on Melbourne Airport's website, submitting both the booking number for my QR code entry and a photo of the receipt from the machine upon my exit.

The processing time for this, as listed on their website is 8-9 business days, which is a surprisingly long amount of time, not even 7 business days, but 8-9.

After 10 business days I sent another request with the reference number, and was issued with another "A case has been opened for your request".

14 business days on from sending the first parking refund message and they refunded the money I had to pay to exit.

The result of all this?

Well, I probably won't pre-pay for the parking, as it seems to be fraught with mistakes, and by the time you want to exit, you just want to leave. And at the ticket machine there's no apparent option other than to pay the additional fee.

Maybe if I get there early I'll go and sit in the aircraft viewing area?

Or maybe I'll drive out further to Bulla or something.

I won't park and wander the airport, and I'll just adjust my time to arrive accordingly.

I'll obviously still need to park in the airport, but it'll be a much, much shorter time.